It can happen that your necklace from Brigitte Dam.com got damaged during shipment or your bracelet broke by accident. Luckily we have a reparation service and warranty for these sorts of things.
Warranty
You have a warranty of 30 days. This warranty does mean that you used the jewelry normal and have put the maintenance advice in to use.
Within this period, your product will be repaired without any extra costs. Of course we will do everything we can to find a solution for any problem.
For more information on the warranty and our mainentance advice, please read the Terms & Conditions.
Damaged product when received
It happens and we are very sorry if something went wrong or if the product got damaged on its way to you.
When you have received a damaged product, please tell us this via the contact form on the website. This must be done within 3 days after receiving it. Once we have received your request and details of damage, we will send the necessary information for returning the product including a pdf-file which you will have to print out and send along with your article. The shipping costs in this case are for our account.
Once we have received the damaged product, you will receive a confirmation mail and we will send the new product as soon as possible to you. These shipping costs are also for our account.
Reparation Service
You can always get your jewelry, the ones that you purchased from us, repaired by us. If the jewelry still falls within the warranty, the repairs are even free of charge. For more information about your warranty, see the terms & conditions.
If, for example, your jewelry lost a Swarovski stone or the chain of your necklace broke, you can get this quickly repaired by us for a small fee. Contact us via the contact form on the website.
Once we have received your request and details of damage, we will send the necessary information for returning the product including a pdf-file which you will have to print out and send along with your product. The shipping costs in this case are for your account.
Once we have received the damaged product, you will receive a confirmation mail and we will send the repaired product as soon as possible to you.
Contact
If you have any questions, you can always contact us via the contact form.